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Shipping Policy

Can I change or cancel my order? Since we have a very small timeframe between receiving and fulfilling your order, we cannot guarantee that you can change or cancel your order once it is submitted. If you would like to attempt to do so, please email us immediately at hello@murchison-hume.com.

What is your return policy? Returns are accepted within 30 days of purchase. To be eligible for a return, items must be unused, in the original packaging and accompanied by a proof of purchase. Sales of Murchison-Hume products from retailers must be returned to the retailer where the products were purchased. Retailer-specific return policies will apply. Alaska, Hawaii or International: Orders are not eligible for return. 

How are returns/refunds processed? Once your return is received and inspected, we will send you an email to notify you that we have received and approved or rejected your returned item(s). If approved, your refund will be processed and applied to your original method of payment.


Where to I send my return?
 14852 Ventura Blvd, Suite 210, Sherman Oaks, CA 91403. Shipping costs are the responsibility of the customer and using a tracking service and shipping insurance is recommended.

Can I exchange my unused product? Yes, email us at (hello@murchison-hume.com) before mailing your item(s).  To be eligible for an exchange, items must be unused, in the original packaging and accompanied by a proof of purchase. Shipping fees to our returns center are the customer's responsibility. Alaska, Hawaii or International: Orders are not eligible for exchange.
Is there a minimum order value? Yes, our minimum is $250.00.